Program Manager – Arlington

Position Title: Program Manager (Arlington)

Reports to: Director of Program Development

Physical requirements form: 

Medium Work – Lifting 50 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 25 lbs.

About CESI

At Cooperative Elder Services, Inc. (CESI), our goal is to empower seniors and adults with medical or cognitive challenges to age-in-place by serving their health and socialization needs and providing support for families.

Our Purpose:

• Healthy aging is for everyone.

Our Mission:

• Through our trusted delivery of services, we empower our community to age on their terms.

Our Core Values:

• Mission first: We prioritize the well-being of clients, staff and community.
• Service to others: We lead with compassion and accountability.
• Caregiver wellness: We provide peace of mind for caregivers daily.
• Healthy communities: We help communities thrive by ensuring everyone ages well together.
• Respect for all: Transparency, and empathy guide our actions.
• Challenge the status quo: We take calculated risks to innovate while prioritizing safety.
• Be an advocate: We are enthusiastic champions of our mission and impact.

Expected Behaviors

Our expectation is that all employees embrace these guiding principles and seek ways to demonstrate behaviors that support our purpose, mission and core values each and every day.

• Demonstrated ability to work effectively and collaboratively with a culturally diverse population of clients, other care providers, family and community members as a member of the client’s multidisciplinary care team.
• Ability to function under pressure in a fast-paced human service environment.
• Ability to be flexible, open and responsive to ongoing industry changes.
• Ability to articulate and communicate CESI’s purpose, mission and core values in a consistent and enthusiastic manner, internally with staff and externally to clients, families, and community partner.
• Ability to identify opportunities within obstacles, and develop effective, creative solutions.

Role specific behaviors expected: 

• Mission first: We prioritize the well-being of clients, staff and community.   

• Ensuring high level of care 
• Ensuring staffing is covered 

• Service to others: We lead with compassion and accountability.   

• Doing and modeling / leading for staff an approach that puts clients and caregivers needs first 
• Communicate honestly with families; follow through with improving staff responses 

• Caregiver wellness: We provide peace of mind for caregivers daily.

• Open communication and education to/with families 

• Healthy communities: We help communities thrive by ensuring everyone ages well together.  

• Service access – not letting unique or atypical care needs or behaviors immediately limit someone’s ability to access our service; external service access 
• Education  

• Respect for all: Transparency, and empathy guide our actions.  

• Person centered care – talking to the participant; respecting their autonomy / ability to provide care; discretion when providing care in the center 
• Non-judgment responses to client/caregiver dynamics 

• Challenge the status quo: We take calculated risks to innovate while prioritizing safety.    

• Identifying new ways to expand services to larger populations / unique medical care needs 
• Identifying internal procedures and systems that could be modified or improved, using objective, impersonal language 

• Be an advocate: We are enthusiastic champions of our mission and impact.  

• Know the elevator pitch; get comfortable with telling people about our services 

Job Overview:

The Program Manager is responsible for the oversight and successful implementation of all program operations, ensuring compliance with regulatory standards, managing personnel, and fostering community partnerships. This role focuses on maintaining program excellence, supporting participants, and ensuring efficient use of resources, while contributing to the overall mission and goals of the organization.

Primary functions in this role:

• Responsible for oversight of program operations, including implementing CESI policies and procedures; ensuring compliance with all applicable regulatory requirements; management of personnel, including hiring, oversight of training, and performance evaluations; oversight of program safety and emergency evacuation plans; implementation of daily activity programming; working within operating budget.
• Partner with service coordinator and CESI leadership to increase community awareness and maximize programming, in order to reach census benchmarks; review monthly census data to identify areas for growth and improvement.
• Develop and maintain working relationships with funders, monitoring agencies, other community agencies, and vendors.
• Ongoing implementation and outcomes tracking for the quality assessment and performance improvement (QAPI) program.
• Ensure that the multi-disciplinary teams are developing Care Plan objectives for each participant will final review and sign off

• Completes all CESI required in-service education programs on a timely basis; develop and implement annual in-services for the program staff, as required by regulators and payers.
• Maintains the program space, bathrooms, and kitchen area in a clean, orderly, and attractive manner.
• Assists participants with their mobility, transfers, feeding, and other ADL’s assigned by the Nurse or Directors. This includes personal care, bathing, or changing client’s clothing. 
• Responsible for coordinating daily floor schedules to ensure clinical and non-clinical activities are staffed appropriately.
• Oversight of the activity and clinical supplies stock, ensuring supplies are always available, working with an assigned budget
• Implement a system of tracking all supply usage to ensure product usage.
• Work with the system-wide dietician to ensure food supply is rotated appropriately within expiration dates.
• Responsible for daily data entry in electronic records, ensuring documentation is accurate and complete.
• Responsible for coordinating routine regulatory activities and reporting, including, but not limited to, fire drills, quarterly CACFP reviews, etc., ensuring it is completed in a timely manner
• Works collaboratively with CESI Leadership staff to ensure new initiatives are successfully implemented at the site level.
• Other duties as assigned by Director of Program Development, Executive Director, or designee.

• Collaborates with nursing and leadership on internal compliance program by providing oversight of regulatory documentation; policies and procedures; conducts routine audits; develops systems to ensure programs are in compliance at all times.

Equipment:

• Medical and participant care equipment as needed to meet the needs of Adult Day Health Center’s participants.

Working Conditions:

• Indoors.
• Extensive participant contact.
• Possible exposure to infection, blood and blood borne pathogens.
• May work with hazardous/infectious waste.

Qualifications & Skills:

• Bachelor’s degree in human services or a related field required
• Minimum 3 years’ experience in a supervisory role, working with adults in a professional capacity
• Experience working in, and managing staff within, a regulated environment strongly preferred
• Experience working with seniors preferred
• Valid driver’s license and reliable transportation required
• Computer proficiency required

To apply: send your resume to Gaby Justus, Director of Program Development: g.justus@elderdayservices.org